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STORE POLICY

 Welcome to Lunnevi. This page outlines our store policies and terms, including information about purchases, shipping, returns, refunds, and the handling of personal data.

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TABLE OF CONTENTS

  1. Shipping & Delivery

  2. Returns, Exchanges & Refunds

  3. Privacy Policy

  4. Terms & Conditions

  5. Cookies & Technologies

  6. Payment Methods

  7. Contact & Support

  8. SHIPPING & DELIVERY

1. SHIPPING & DELIVERY

1.1 Order Processing After payment confirmation, your order will enter our processing stage for preparation and shipment. Processing times may vary depending on product availability and shipping logistics.

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1.2 Delivery Time Delivery times may vary depending on:

  • Delivery location and address

  • Product availability

  • Shipping method

  • Carrier or logistics partner

The estimated delivery time will be provided during checkout, when available.

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1.3 Shipping Costs Shipping costs will be displayed before you complete your purchase, based on the delivery address and available shipping options. During promotional campaigns, such as free shipping offers, the applicable conditions will be clearly displayed on the website.

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1.4 Order Tracking When available, tracking information will be sent to the customer by email after the order has been shipped.

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1.5 Incorrect Address or Failed Delivery Customers are responsible for providing complete and accurate delivery information. If an order cannot be delivered due to an incorrect or incomplete address, or because the recipient was unavailable, additional shipping charges may apply for reshipment, depending on the circumstances and applicable logistics conditions.

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1.6 Delays Beyond Our Control Occasionally, delays may occur due to factors beyond Lunnevi's control, including high-demand periods, carrier delays, weather conditions, strikes, or other unexpected circumstances. In such cases, we will do our best to assist customers through our official support channel.

2. RETURNS, EXCHANGES & REFUNDS

2.1 How to Request a Return or Exchange To request a return, exchange, or refund, please contact Lunnevi through our official channel​:

Email: lunnevi.store@gmail.com

​When contacting us, please provide:

  • Order number

  • Name used for the purchase

  • Reason for your request

  • Photos or videos, if the product is damaged or defective

 

2.2 Return Period Customers may request a return within the applicable legal period following the delivery of the product. To begin the process, please contact our customer support team.

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2.3 Product Condition For a return or exchange to be accepted, the product should, when applicable:

  • Be free from signs of improper use

  • Be returned with all original items and accessories

  • Have original tags and labels intact

Returned products showing signs of improper use, customer-caused damage, or missing items may be subject to review before approval.

 

2.4 Damaged or Defective Products If your product arrives damaged or defective, please contact us as soon as possible. We may request photos or videos to assess the situation and provide the appropriate instructions for an exchange, return, or refund.

 

2.5 Refunds Once a refund is approved, it will be processed according to the payment method used for the purchase and the procedures applicable to that payment provider. The time it takes for the refunded amount to appear may vary depending on banks, card issuers, and payment providers.

 

2.6 Return Shipping Costs If a product arrives damaged, defective, or if an error occurred with your order, Lunnevi will provide the appropriate instructions for the return process. For returns due to a change of mind, the applicable return procedure will follow the relevant conditions and consumer rights.

3. PRIVACY POLICY

Lunnevi respects the privacy and protection of our customers' personal information. We use collected information only for purposes necessary to operate our store, process orders, provide customer support, and improve the user experience.

 

3.1 Information We May Collect We may collect information such as:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order history

  • Information necessary to process payments

  • Browsing and technical information, when applicable

Sensitive payment information is processed by the respective payment providers in accordance with their own privacy and security policies.

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3.2 How We Use Your Information Your information may be used to:

  • Process purchases and payments

  • Arrange and track deliveries

  • Provide customer service and support

  • Prevent fraud and improve security

  • Improve your experience on our website

  • Send communications related to your orders

  • Send marketing communications when permitted or authorized

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3.3 Sharing Your Information When necessary for the operation of our store, certain information may be shared with trusted service providers involved in:

  • Payment processing

  • Shipping and logistics

  • Customer support

  • Website hosting and operation

  • Analytics and marketing services, when applicable

Information is shared only when necessary to provide our services or operate our business.

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3.4 Your Rights Depending on applicable laws, you may have the right to request:

  • Access to your personal information

  • Correction or updating of your information

  • Information about how your data is used and shared

  • Deletion of personal information, where applicable

For privacy-related requests, please contact: lunnevi.store@gmail.com

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3.5 Security Lunnevi takes reasonable measures to protect users' and customers' information. However, no method of transmitting or storing information is completely secure, and absolute security cannot be guaranteed.

4. TERMS & CONDITION

By using our website or making a purchase from Lunnevi, you agree to these Terms & Conditions.

 

4.1 About Lunnevi Lunnevi is an online fashion store offering products that may include:

  • Clothing

  • Footwear

  • Bags

  • Accessories

 

4.2 Product Information We make every effort to display our products, descriptions, and images as accurately as possible. However, minor variations may occur due to:

  • Screen settings and lighting

  • Color and tone differences

  • Product batches or suppliers

  • Minor details, finishes, or specifications

 

4.3 Prices & Promotions Prices and promotions displayed on our website may change at any time without prior notice. Changes will not affect orders that have already been successfully completed and confirmed, subject to applicable conditions.

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4.4 Customer Responsibilities Customers are responsible for:

  • Providing accurate information during checkout

  • Providing a complete and correct delivery address

  • Monitoring communications related to their order

  • Ensuring that someone is available to receive the delivery when required

 

4.5 Fraud & Improper Use Lunnevi reserves the right to review and, when necessary, cancel orders that show signs of fraud, payment irregularities, or inaccurate information.

5. COOKIES & TECHNOLOGIES

Lunnevi may use cookies and similar technologies to:

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  • Maintain website functionality

  • Remember user preferences

  • Improve browsing experience

  • Measure website performance

  • Analyze and improve our services

  • Personalize communications or advertisements, when applicable

 

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

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6.PAYMENT METHODS
 

We accept the following payment methods:

  • Credit Cards

  • Debit Cards

  • Other payment methods available at checkout

 

Note: Available payment methods may vary depending on your location and the payment options shown at checkout.

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7. CONTACT & SUPPORT

Official Lunnevi Support Channel:

Email: lunnevi.store@gmail.com

 

For questions about orders, shipping, returns, refunds, or any other store-related matters, please contact us through our official support channel.

Payment Methods

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