Delivery to the United Kingdom typically takes between 15 and 25 days, depending on your location and the shipping method used. You will receive tracking information by email once your order has shipped.

Each product page includes a size guide provided by the supplier. We recommend checking the measurements carefully before ordering, as sizing may vary slightly between different products.

No problem. Contact us at lunnevi.store@gmail.com with your order number, and you can choose between:A replacement in the correct size, at no additional cost; orA refund for the item.In most cases, you will not need to send the original item back to us.

Yes. Please contact us at lunnevi.store@gmail.com within the applicable return period, and our team will guide you through the process based on your situation.

We accept credit and debit cards, along with other payment methods shown at checkout.

Yes. All payments are processed securely through Stripe, and Lunnevi does not store your card details.

Currently, our shipping estimates are focused on the United Kingdom. If you are ordering from another location, shipping costs and times will be shown at checkout.

Please contact us as soon as possible at lunnevi.store@gmail.com with photos of the item, and we will help resolve the issue quickly.

Once your order has shipped, you will receive tracking information by email.

You can reach our support team anytime at lunnevi.store@gmail.com.