SHIPPING & RETURNS
SHIPPING POLICY
At Lunnevi, we aim to provide a smooth and reliable shopping experience from the moment you place your order until it arrives at your door.
After your payment is confirmed, your order will be processed and prepared for shipment. Processing and delivery times may vary depending on product availability, your delivery location, the selected shipping method, and the carrier or logistics partner.
Shipping costs and estimated delivery times will be displayed during checkout whenever available. Once your order has been shipped, tracking information will be provided by email or WhatsApp when available.
Please make sure that all delivery information is accurate before completing your purchase. Lunnevi is not responsible for delays caused by incorrect or incomplete delivery information. If you have any questions about your order or shipping, please contact us at info@lunnevi.com.
RETURN & EXCHANGE POLICY
We want you to feel confident when shopping with Lunnevi. If you are not satisfied with your purchase, you may contact our customer support team to request a return, exchange, or refund, subject to the applicable terms and consumer rights.
To start a request, please contact us at info@lunnevi.com and provide your order number, the name used for the purchase, and the reason for your request. If the product is damaged or defective, we may also ask for photos or videos to help us assess the issue.
Returned products should be in appropriate condition for return, including original tags, labels, accessories, and packaging when applicable. Products showing signs of improper use, customer-caused damage, or missing items may be subject to review.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can provide the appropriate assistance. Refunds, when approved, will be processed according to the original payment method, and processing times may vary depending on the payment provider.
For any questions regarding returns or exchanges, please contact Lunnevi Customer Support at info@lunnevi.com.